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Frequently Asked Questions

Check out the most frequently asked questions here. If you still need help, please contact us at info@shopcannastyle.com.

Orders

  • Please email info@cannastylehome.com with your order details. We will try and do our best to accomodate your request if you order has not yet been processed.

Smoking accessories are classified as 'high risk products' and have several restrictions placed on them, so we have to keep the Home store separate from the Smoking Accessories store. This includes age restrictions, shipping restrictions, as well as higher payment processing fees that we have to incur for anything classified as 'high risk'. This is why we have to keep the two stores separate, and process orders separately.

Please email us at info@cannastylehome.com with the below information - 
  • Order #
  • A photo of the packing slip
  • For breakages/damages, please send us photos of the broken/damaged items, as well as photos of the outside of the box
Please email us at info@cannastylehome.com with the below information - 
  • Order #
  • A photo of the packing slip
  • Photos of the items that you received

Returns

  • We accept returns for unused products that don’t meet your requirements within 21 days of receipt.
  • You are responsible for paying the return shipping. Email us at info@cannastylehome.com with your order # and we will email you the address to ship your return too.
  • We do not refund your original shipping costs, only the product cost and any taxes paid.
  • We will email you once your return is received and processed.

Shipping

  • We ship to North America, UK, Europe, Australia, New Zealand and parts of Central/South America, and are actively working towards expanding the list of countries to which we ship.
  • All orders $75 and up ship free within the USA.
  • For orders less than $75 or International orders, charges are calculated based on the total weight of your order. You will see the cost during checkout before confirming your order.
  • We ship to North America, UK, Europe, Australia and New Zealand, and are actively working towards expanding the list of countries to which we ship.
  • All shipments are typically processed within 2 business days of order confirmation. 
  • For questions on shipping, please contact info@shopcannastyle.com

Payments

  • Payment processors look at various factors when deciding whether to accept or decline a payment. Please make sure that you enter the street number, street name and zip code exactly as they appear on your credit card statement when entering your billing details.